I am a customer support, operations, and client services professional with nearly six years of remote experience managing time-sensitive customer needs, resolving complex issues, maintaining accurate documentation, and coordinating work across multiple systems and teams.
Most recently, I worked remotely with Working Solutions across multiple client programs, including automotive SOS and accident assistance, stolen-vehicle reporting, and ownership verification. My work required strong judgment, attention to detail, information verification, case management, escalation management, and clear communication with customers and internal teams. I regularly worked across CRM and web-based systems, Microsoft 365, Twilio, Slack, and Salesforce-related workflows while independently managing competing priorities in a fast-paced remote environment.
My broader background includes operations leadership, project coordination, business development, customer relationship management, budgeting, reporting, scheduling, staff and volunteer coordination, community partnerships, and process improvement. As a Director, I managed day-to-day operations, schedules, budgets, reporting, communications, staff, volunteers, vendors, and service priorities. I have also worked in business development, where I supported client relationships, identified customer needs, coordinated follow-up, and helped connect businesses with appropriate solutions.
I hold a Bachelor of Science in Business Administration and have completed certifications in Salesforce Administration, AWS Cloud Practitioner, and Google Project Management. These experiences have strengthened my ability to learn new systems quickly, organize complex workflows, communicate across functions, analyze problems, and maintain accountability from initial request through resolution.
I am particularly interested in remote opportunities in customer success, account management, client services, operations, project or program coordination, business development, and related roles where I can combine customer relationship skills with operational problem-solving.
I work best in environments where I can take ownership of responsibilities, communicate clearly, improve processes, coordinate across teams, and help customers or clients achieve successful outcomes. I am comfortable working independently in a remote environment while remaining highly responsive and collaborative with colleagues and stakeholders.
Key strengths include customer success and service, account and client relationship management, operations, project coordination, business development, CRM workflows, Salesforce, process improvement, problem-solving, case management, documentation, escalation management, cross-functional collaboration, scheduling, reporting, and remote operations.
