I am a Marketing student with experience in customer service, administrative management, and digital communication.
I currently provide freelance social media management and digital marketing services for entrepreneurs and small brands. I plan content, respond to customer inquiries, organize digital catalogs, and create commercial copy.
I have several years of experience assisting PAMI members by phone, managing claims, inquiries, incidents, surveys, and data updates through CRM and management systems.
My administrative background includes document organization, invoicing, payment control, account follow-up, inventory records, and coordination with production teams in the healthcare supplies sector.
I am proactive, organized, adaptable, and comfortable working collaboratively under pressure. I am seeking a stable opportunity where I can continue developing my marketing and communication skills while contributing value to a team.
I manage social media and digital marketing activities for entrepreneurs and small brands. My work includes planning and organizing posts, managing digital catalogs, and responding to customer inquiries through Instagram and WhatsApp.
I create digital content, commercial copy, photographs, and videos for online publications. I also perform basic analysis of reach and engagement metrics to support content decisions.
I provided telephone support to members, handling claims, questions, incidents, and administrative procedures while maintaining service quality and response-time standards. I used active listening and clear communication to advise members and their families.
I conducted telephone surveys to improve medical services and verified and updated member and provider records. I also participated in targeted outreach activities, including oncology-area contact and the COVID line.
I worked with GENESIS, CRM, INTRANET, and SIMAP management systems while collaborating with the team to meet operational goals.
I performed general administrative tasks, including organizing documentation, preparing invoices, delivery notes, and receipts, and following up on current accounts. I also handled payment reception and customer service in person, by telephone, and by email.
I maintained records, protocols, batches, quality-control tests, and sample inventories for manufactured hospital supplies for ANMAT submissions. I coordinated orders with production, requested supplies, and supported sales and tender processes for hospital products.
Marketing Student, Marketing
Currently pursuing studies in Marketing.
Arts Studies, Visual Arts
Completed studies in visual arts.
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