I am a detail-oriented customer service and administrative support professional transitioning into a Virtual Assistant role. I bring experience supporting customers across Australian banking, healthcare, insurance, and recruitment environments.
I manage customer inquiries accurately through inbound and outbound calls, email communication, application processing, verification, and follow-up scheduling. I am comfortable handling sensitive account information while maintaining service quality standards.
I have supported recruitment operations by posting job openings, sourcing candidates, conducting outreach, gathering applicant information, and performing data entry. I am organized, responsive, and focused on helping teams keep processes moving efficiently.
I am proficient in Microsoft Office, Google Workspace, Canva, ClickUp, ChatGPT, web research, email management, calendar management, and data entry. I use these tools to provide accurate, organized, and customer-focused support.
I bring strong communication, active listening, problem-solving, teamwork, time management, and attention to detail. I adapt well to fast-paced environments and am committed to delivering dependable virtual administrative assistance.
Handled inbound customer inquiries for an Australian bank and mortgage financial account.
Assisted customers with home loan concerns, provided property valuation information, and resolved customer issues through voice support.
Provided seasonal voice-based customer support for an American pharmacy healthcare account during the COVID-19 vaccine rollout.
Assisted customers with vaccine availability, located vaccination sites, answered healthcare-related inquiries, and delivered accurate information.
Completed training for US healthcare insurance support in a voice-based customer service environment.
Assisted members with insurance records, verified eligibility, explained healthcare coverage information, and guided members to accredited healthcare facilities.
Supported recruitment administration in a project-based Virtual Assistant role.
Posted job openings, sourced potential candidates, conducted outreach, contacted applicants, gathered applicant information, and performed data entry.
Handle inbound and outbound customer calls for an Australian bank financial account. Support clients with home loans, personal loans, credit card inquiries, verification, and customer application processing.
Update customer information, send approval and requirement emails, schedule callbacks, escalate applications when necessary, and maintain customer service quality standards.
Bachelor of Science, Hotel and Restaurant Management
Fourth-year undergraduate coursework in Hotel and Restaurant Management; degree not completed.
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.
