Accounts Receivable Collections Analyst

Managed a commercial accounts receivable portfolio associated with M&A activity, resolving legacy account discrepancies and supporting integration activities.

Identified and removed payment blockers including incorrect contacts, missing purchase orders, tax documentation, and system setup issues. Negotiated payment arrangements and settlements while maintaining customer relationships.

Partnered with Sales, Billing, Customer Success, and Integration teams, documented customer communications and commitments, and researched unmatched payments to support unapplied cash resolution.

Transported passengers safely while prioritizing punctuality, service quality, and a professional customer experience.

Used GPS and routing applications to select efficient routes and reduce travel time. Maintained a clean, safe vehicle and consistently earned strong passenger ratings through courteous and reliable service.

Verified payment posting details and managed collections for delinquent customer accounts to maintain accurate accounting records.

Investigated account discrepancies, conducted credit reviews, corrected misapplied payments, and resolved customer balances. Supported month-end close activities and cash application processes.

Prepared detailed reports to assess customer balance collectability.

Monitored account balances and prioritized collection activity for past-due accounts. Resolved customer payment issues through calls, emails, and follow-up support.

Negotiated payment plans, partnered with internal teams to resolve billing disputes and payment delays, and processed payment applications. Corrected payment errors, created credit memos, and managed account access holds and releases.

Resolved borrower account issues and managed high-volume customer support requests for a payments-focused organization.

Partnered with Engineering and Product teams to improve processes and product experience. Developed internal policies, procedures, and reporting templates for the payments team.

Built training for new collection representatives, coached team members, handled escalated calls, and performed advanced skip tracing on higher-risk files.

Managed inbound calls and emails regarding billing and payment issues, and contacted customers about past-due accounts and collection inquiries.

Partnered with internal teams to resolve billing discrepancies and delinquent accounts. Reviewed aging reports, processed daily cash receipts, reconciled customer data across systems, and managed account access holds and releases.

Managed inbound calls and emails for past-due accounts while maintaining accurate collection documentation and account records.

Worked with leadership on account status, workflows, and collection priorities. Created reporting templates and support metrics to improve team visibility.

Performed advanced skip tracing, managed payment plans, trained and supported employees, handled escalations, and coordinated accounts with third-party collection agencies.

Handled inbound and outbound calls and emails related to collections activity and managed assigned account queues.

Tracked collection efforts, collaborated with leadership on pre-charge-off accounts and payment-plan monitoring, and performed skip tracing on higher-risk files.

Referred applicable accounts to third-party agencies and trained and coached new team members.