Customer Success and Customer Onboarding Executive

Implemented and successfully closed more than 49 SaaS implementation projects in five months, achieving 96.77% customer satisfaction. Supported 52 clients from kick-off through project completion, including solution configuration, training, and initial adoption.

Managed critical incidents affecting operational continuity and customer experience in coordination with Product, Integrations, and internal teams. Led follow-up for complex requirements, maintained proactive customer communication, managed expectations, and contributed to customer experience improvements through needs assessment and comprehensive solution follow-up.

Managed payroll, travel allowances, employee loans, and termination settlements for a workforce of 366 employees. Coordinated administrative and labor processes to ensure accuracy and operational continuity.

Automated payroll calculations using Excel, reducing payroll errors by 40%. Optimized labor accreditation processes and reduced rejection rates by 30%.

Managed employment contracts and amendments through the Chilean Labor Directorate portal. Regularized outdated employment documentation for 273 employees, centralizing files and improving information access.

Regularized outstanding employee loans and supported accounting activities related to payroll contribution closing and payments.

Calculated payroll and managed social security contribution payments through Previred. Supported the preparation of financial statements and maintained accounting records.

Managed collections, supplier payments, electronic invoicing, and inventory-related administrative processes.

Managed employment contracts, payroll, and termination settlements. Administered medical leave processes, Previred procedures, and Caja Los Andes affiliation procedures.

Managed the company Unemployment Insurance Fund process from April through September 2020 during the COVID-19 pandemic.

Technical degree in Business Management and Innovation.

Bachelor's degree in Public Accounting.