Administrative Officer

I manage and organize physical and digital office files, documents, and records while supporting smooth day-to-day office operations. I handle incoming and outgoing communications, prepare management reports, and coordinate with employees, service providers, and third parties.

I support project coordination through timeline, resource, and administrative tracking. I also assist with basic accounting activities such as petty cash, invoice tracking, budget monitoring, cheque collection, payment recordkeeping, and bank deposits.

I assist HR, finance, and management with administrative tasks, onboarding, and personnel file maintenance. I liaise with government offices for permits, licenses, and official documentation while maintaining confidentiality of sensitive company information.

I monitored financial transactions for potential fraud, irregularities, and payment risk. I oversaw payment approvals and processing across platforms including credit cards, bank transfers, and e-wallets.

I maintained payment activity and risk assessment records, worked with compliance teams to support regulatory adherence, and prepared reports on payment performance and risk exposure for management.

I responded to payment-related inquiries from internal teams and clients, built client relationships to support sales goals and new opportunities, and trained staff on risk and fraud awareness.

I made outbound calls to company-provided leads and prospects, qualified leads, identified decision-makers, and assessed prospect interest through targeted qualifying questions.

I built rapport, handled initial objections, presented basic product and service information, and scheduled appointments for sales representatives or consultants.

I maintained contact and appointment databases, tracked call activity and results using CRM or tracking tools, and handled basic inquiries with professional customer service.

I interacted with customers to address needs and concerns while providing accurate information about products, services, and company policies. I handled inquiries and offered basic technical support for common issues.

I resolved product and service concerns in a timely and professional manner, documented customer interactions, and maintained customer records. I escalated complex concerns to the appropriate departments and handled feedback constructively.

Bachelor of Arts in Communication graduate.