Customer Success Manager

Built and managed the human resources function from the ground up, establishing recruitment, onboarding, training, and employee relations processes.

Developed relationships with employees and managers, resolved workplace issues, and supported service-oriented team performance. Led training and operational improvement initiatives in a customer-facing environment.

Supported digital tools, social media, delivery platforms, and operational initiatives that strengthened customer-facing execution.

Managed relationships with corporate members, including U.S. and multinational companies operating in Mexico. Drove member engagement and retention through CRM-based and omnichannel communication strategies.

Supported the promotion and adoption of digital training and member value propositions, contributing to consecutive year-over-year sales growth for Digital Training. Coordinated corporate benefits and services, including Global Entry, visa guidance, talent platforms, and business resources.

Built relationships with senior executives and business leaders through high-level forums, CEO Talks, SelectUSA activities, and corporate events.

Supported the planning and execution of high-level corporate events, forums, CEO Talks, golf tournaments, and SelectUSA activities.

Provided executive-level service to national and international stakeholders while supporting relationship-building initiatives. Coordinated member benefits and value-added services with a strong customer experience focus.

Supported recruitment and selection activities, attendance reporting, performance KPI tracking, training, and employee documentation.

Digitalized employee files and supported database migration to CRM systems. Participated in NOM 035 and NOM 037 training and compliance activities.

Bachelor's degree in Organizational Psychology. Professional license obtained.

Master's program in Cognitive-Behavioral Psychotherapy; currently on hold.