I am an administrative assistant and customer service professional with 12 years of experience supporting national and international clients in an efficient and professional manner.
I have experience managing inquiries, requests, documentation, records, and incidents. My background includes administrative coordination, document control, operational follow-up, and communication with government entities, businesses, transport operators, and passengers.
I am highly organized, autonomous, and effective in digital communication. I am skilled at resolving problems, following procedures, and maintaining accurate information in fast-paced administrative and logistics environments.
I have worked in public-sector legal administration, customs operations, and airport passenger service. These roles have strengthened my ability to assist diverse users, manage sensitive documentation, and provide clear guidance.
I work confidently with Microsoft Office, Google Workspace, SAP, Microsoft SharePoint, Microsoft Teams, Canva, Zoom, and Meta Business Suite. I adapt easily to remote work environments and collaborative tools.
I am interested in administrative support, customer service, records management, logistics coordination, and reservation management opportunities.
Provided in-person assistance and guidance to domestic and international passengers at El Salvador Airport.
Managed and resolved incidents related to excess baggage goods. Advised passengers on logistics procedures for sending and receiving parcels, and supported parcel agents by resolving inquiries and following up on requirements.
Provided customer service and administrative support to international trade companies and transport operators.
Managed documentation, records, and freight transportation procedures. Coordinated administrative activities, followed up on logistics operations, and maintained operational information and document controls.
Provided assistance and guidance to users, including cases involving people in vulnerable situations. Supported prosecutors with the administrative management of hearings, legal case files, and legal documentation.
Prepared, organized, archived, and controlled documents and records using Microsoft Office. Followed up on case files and sent notifications, resolutions, and communications to government entities through email and Google Workspace.
Technical Degree, Digital Marketing and Social Media
Technical training in Digital Marketing and Social Media.
Bachelor's Degree, Legal Sciences
Completed coursework as a graduate in Legal Sciences.
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