I am an inside sales and customer service professional with more than 15 years of experience supporting customers by phone and email. I am experienced in working call lists, following up on leads, answering account questions, and managing a high volume of customer interactions.
I have a strong background in order entry, order processing, quotes, paperwork, account support, and CRM record management. I focus on keeping customer and order information accurate so that teams can respond efficiently and provide reliable service.
I am skilled at resolving customer issues involving missing paperwork, delivery delays, disputes, equipment, service questions, and account status. I take ownership of requests, communicate clear next steps, and follow issues through to resolution.
Throughout my career, I have partnered with customer support and internal departments to address customer needs quickly. I am comfortable supporting business customers, maintaining account notes, and ensuring customers remain informed throughout the sales and service process.
I am looking for a steady, long-term remote role in inside sales, customer service, or account support. I am available immediately and have a quiet, fully equipped home office for remote work.
Sell and support customers daily through phone and email communication. Work call lists, follow up on leads, and answer questions regarding orders, paperwork, and account status.
Enter and update orders and customer records in the CRM. Resolve issues involving missing paperwork, delays, and disputes by coordinating with internal departments and keeping customers informed until requests are closed.
Supported customers across five states with ordering, paperwork, and account-related questions. Handled a steady volume of inbound calls and emails regarding customer orders and status.
Partnered with the customer support team to resolve issues promptly. Maintained accurate notes and account records after every customer contact.
Handled quotes, order entry, and paperwork for business customers. Maintained current customer account and service records while managing a high volume of customer requests and follow-up correspondence.
Tracked orders through delivery and provided customers with ongoing status updates. Assisted customers with equipment and service questions before and after the sale.
Bachelor of Business Administration, Business Administration
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