E-commerce and Customer Experience Specialist

I manage the online sales and logistics area for a company that commercializes printing and sublimation supplies. I provide end-to-end customer service across pre-sale, sales, post-sale, inquiries, claims, incidents, order tracking, and returns.

I update and control inventory for more than 600 SKUs on Mercado Libre, including bulk modifications, order synchronization, and promotion management. I coordinate same-day and nationwide deliveries, branch pickups, shipment tracking, and order management in Tango.

I analyzed approximately 80 daily cases in a demand-based operation, supporting seller and brand teams to correct, improve, and ensure the quality of Mercado Libre product catalog pages.

I managed product-family operations involving structures of 10 to 300 child products. My work included researching technical product features, creating and reviewing listings, correcting data inconsistencies, using AI for e-commerce tasks, and preparing quality reports and responses.

I developed acceptance criteria and planned tests for websites based on requirements and specifications. I created and executed test cases and documented detailed testing results.

I identified and reported defects in Mantis and collaborated with development teams to communicate issues and support their resolution. I also worked with an interdisciplinary design team to improve user experience.

I created, wrote, and edited content for social media, press releases, and web channels. I moderated Instagram, Facebook, and Twitter communities and monitored outreach goals.

I also managed website content using Markdown, ensuring clear and accurate communication across institutional digital channels.

I wrote articles about architecture, decoration, design, and lifestyle for an online publication. I produced SEO-oriented content tailored to digital audiences.

I also translated articles from English into Spanish while maintaining clarity, style, and topic accuracy.

I managed the company Mercado Libre account, including product content creation, online customer inquiries, stock control, order assembly, and delivery coordination.

I handled exchanges, claims, pre-sale and post-sale customer service, and logistics management for motorcycle deliveries.

I provided customer service and supported the commercial performance and day-to-day operation of two retail branches. I coordinated sales teams, monitored sales, managed stock, and maintained store presentation.

My responsibilities included supplier communication, management reporting, staffing support, and using Dragonfish and Lince systems.

I served customers, prepared and tracked photo printing orders, and sold photographic products and cameras. I also performed photo editing and cash handling duties.

I supported the end-to-end customer experience by managing order follow-up and providing product guidance.

I handled cash register operations and administrative tasks in a hardware store environment. I also assisted with supplier communication and inventory control.

My role required accuracy in transactions, organization of operational records, and support for daily store activities.

Bachelor's Degree in Philosophy, currently in progress.

Completed a course on general aspects of writing.

Completed Advanced Manual Testing through Argentina Programa 4.0.

Completed Introduction to Manual Testing through Argentina Programa 4.0.

Completed GDE System Level I course.

Completed a course on government communication and social media challenges for public administration.

Completed primary and secondary education in Santa Fe, Argentina, with a Humanities and Social Sciences specialization.