I am a Human Resources and Financial Services professional with more than 10 years of experience in banking operations, workforce administration, compliance, risk management, and customer service leadership.
I have experience supporting employee relations, hiring, onboarding, scheduling, performance coaching, training, and workforce management in high-volume operational environments.
In my banking role, I process account openings, service requests, and loan applications while maintaining regulatory compliance and audit readiness. I also identify fraud indicators, operational risks, and compliance concerns to help protect customers and organizational assets.
I bring a customer-focused approach to relationship building and financial solution recommendations. My background combines financial services knowledge with operational discipline and strong attention to detail.
I have led customer service and cash-management operations, supported training across multiple locations, and conducted compliance, operational, and loss-prevention investigations.
I hold a Bachelor of Science in Business with a focus on Human Resource Management, along with a Human Resource Management Certificate and an active Virginia Notary Public commission.
I process account openings, customer service requests, and loan applications while supporting regulatory compliance and audit readiness.
I identify fraud indicators, compliance concerns, and operational risks to help protect customers and company assets. I also build client relationships and recommend financial solutions based on customer needs.
I led customer service and cash-management operations in a high-volume environment for more than 10 years. I supervised hiring, onboarding, coaching, scheduling, and employee relations activities.
I served as a Lead Trainer, supporting workforce systems and WIC certification across more than 20 locations. I also conducted compliance, operational, and loss-prevention investigations.
Bachelor of Science in Business, Human Resource Management
Associate Degree, General Studies
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