Technical Product Specialist Compass Mining
- Owned requirements for internal monitoring, alerting, curtailment, and billing tools, turning fleet-level operational problems into specs engineering could build; managed the Product team's Jira board.
- Supported the migration from a third-party monitoring service to the company's in-house fleet monitoring platform: drafted Phase 0 SLA targets, wrote Jira tickets for engineering, and maintained a feature status tracker for C-level leadership.
- Designed a log-based diagnostics system that maps device log error patterns and vendor API error codes to plain-language fault diagnoses (hashboard, PSU, fan, thermal), shown next to each unhealthy device.
- Built the fleet incident classification model used by the monitoring team: 18 issue types across 6 priority levels, each with severity, detection logic, and conflict rules.
- Wrote runbooks, SLA documentation, and customer-facing knowledge base articles for new features.