I am a detail-oriented Patient Support Specialist with more than two years of experience supporting healthcare BPO operations. I specialize in queue-based processing of US laboratory orders and high-volume administrative healthcare workflows.
I work accurately and efficiently with patient records, lab requisitions, and active work queues while maintaining strict turnaround-time requirements. I am committed to data quality, operational discipline, and dependable daily performance.
I have experience navigating healthcare platforms including OpenLoop, Healthie, Quest Quanum, LabCorp, and Junction. I use these systems to update records, process lab orders, and support healthcare partners through non-voice channels.
I am trained in HIPAA compliance and data privacy practices for handling protected health information. My approach emphasizes confidentiality, precision, and adherence to healthcare process standards.
I also use Google Sheets, Google Forms, and Microsoft Office to track production, manage queue status, and maintain accurate documentation. I am recognized for strong attention to detail, time management, flexibility, and cross-functional communication.
Process and generate US-based laboratory orders from active work queues while maintaining accuracy, speed, compliance, and turnaround-time standards.
Navigate and update patient records through OpenLoop, Healthie, Quest Quanum, LabCorp, and Junction. Use Google Sheets and Google Forms to track daily output and queue status, and collaborate with cross-functional teams through non-voice channels to process lab requisitions efficiently.
Bachelor of Secondary Education, Secondary Education
Completed a Bachelor of Secondary Education program in Calamba City, Laguna.
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