Senior Product Manager | Senior Project Manager | E-commerce

I lead digital transformation and e-commerce evolution programs for international clients, managing initiatives from discovery through hypercare. My responsibilities include scope, roadmap, schedule, budget, risk, governance, and executive reporting.

I led The Delta House e-commerce migration to VTEX and supported the channel as Product Manager after launch. I manage integrations with payment providers, logistics, ERP systems, and marketplaces across Portugal, Spain, and France, while supporting discovery for expansion into Switzerland.

I work directly with directors and C-level stakeholders and coordinate multidisciplinary internal teams, agencies, and vendors across simultaneous projects.

I managed e-commerce operations and platform evolution, focusing on performance, customer experience, and integration between online and offline channels.

I reduced Digital SAC complaints by more than 50% by restructuring processes, applying agile methods, and using data analysis. I prioritized improvements to the digital journey based on customer feedback and collaborated across business, technology, customer service, and operations.

I helped structure the Product Management area responsible for the post-purchase experience, including orders, exchanges, returns, logistics, and subscriptions. I created the Recurrence subscription product and managed the Orders, Logistics, and Recurrence roadmaps in parallel.

My work impacted more than 3,000 stores in 43 countries. I led a multidisciplinary team of more than 30 professionals, driving product strategy, discovery, prioritization, and delivery.

I also prepared customers for Black Friday operations, spoke at seven editions of VTEX DAY, and supported more than 10 on-site VTEX implementations for Tier 1 clients with over BRL 1 billion in GMV.

I supported e-commerce customers through technical support, customer experience improvements, crisis management, and systems integration at the intersection of business and technology.

I was VTEX's first Marketplace specialist in Customer Care, supporting the first Tier 1 marketplace client with more than one million products. I translated recurring operational issues into improvements for products, processes, and customer experience.

Completed degree in Human Resources Management.