Customer Service Representative

I am a customer-focused Customer Service Representative with experience supporting customers through phone, email, chat, and in-person channels in a retail and product trading environment.

I handle customer inquiries, complaints, order processing, returns, exchanges, payment transactions, and account updates with accuracy, empathy, and professionalism.

I am experienced in tracking orders, providing delivery updates, investigating inventory concerns, and coordinating with internal teams to resolve shipping and service issues.

I use CRM systems, Microsoft Office 365, Google Workspace, Asana, Trello, Canva, and AI productivity tools to manage customer interactions and administrative work efficiently.

I work effectively in fast-paced environments, balancing multiple requests while maintaining attention to detail, data privacy compliance, service-level targets, and clear communication.

I hold a Bachelor of Science in Business Management with a major in Operations Management and am prepared to contribute strong customer support, organization, and problem-solving skills.