Sales and Customer Service Specialist

I manage store operations using Colppy for payments, credit notes, returns, and invoice A processing. I also receive merchandise and coordinate shipments and warehouse activities with close attention to detail.

I provide personalized customer service, resolve conflicts, and support customer loyalty. My responsibilities include visual merchandising, stock and inventory control, and preparing replenishment orders to maintain product rotation.

I specialized in high-impact cold sales and closing sales for security alarm and monitoring systems.

I managed invoicing, collections, contract preparation, and customer follow-up throughout the sales process.

I covered management shifts and supported daily operational continuity when store managers were absent.

I coordinated with suppliers and helped organize personnel to ensure smooth customer service and operations.

I was responsible for opening and closing the location, processing payments, and maintaining relationships with suppliers.

I prepared merchandise orders and completed weekly inventory activities to support stock availability and operational control.

I analyzed sales, conducted competitive benchmarking, prepared reports, and supported product promotion initiatives. I maintained ongoing communication with suppliers, buyers, and planning teams.

I managed operational tasks including stock control, inventory, event planning, and product displays. I delegated tasks, optimized productivity, created schedules, participated in personnel selection, and provided ongoing team training.

Completed secondary education.