HR Manager/ HR Operations

Managed HR and operational activities for an international consultant population working across France, Belgium, and EU-related projects. Coordinated monthly payroll preparation for consultants, managed onboarding, contracts, extensions, renewals, lifecycle follow-up, and approximately 120 monthly timesheets with varying client and project requirements.

Designed and implemented an end-to-end onboarding process and supported the annual performance review process. Created annual learning paths and coordinated LinkedIn Learning for more than 100 consultants.

Acted as the main HR and Operations contact for the internal CRM, maintaining consultant profiles, contract information, timesheet data, and operational records. Worked with application developers on HR requirements, issue follow-up, and workflow improvements.

Prepared reporting for invoicing, payment follow-up, and internal coordination. Created HR procedures and workflow documentation, coordinated with external stakeholders, and supported French and Belgian employment requirements, security clearance processes, and ISO 27001-related activities.

Conducted research and information analysis for ongoing projects in an international remote environment. Prepared reports, project documentation, and structured research outputs.

Communicated with stakeholders and project contacts, managed independent work priorities, and ensured timely completion of deadlines and operational follow-up.

Managed customer communication and issue resolution in French through telephone and email channels. Assisted clients with operational and service-related requests.

Followed internal procedures, maintained timely follow-up, and ensured clear communication throughout request resolution.

Provided French-language technical support using ticketing and structured support processes. Investigated technical issues and documented support activities.

Followed up on cases, communicated with users, and escalated issues when required to support timely resolution.