I am a results-driven Administrator and Operations Supervisor with more than 15 years of experience in office administration, operations coordination, customer service, IT support, and early childhood education.
I have strong experience managing daily administrative activities, including admissions, records management, filing, scheduling, reporting, data capture, and staff coordination. I am organized, reliable, and committed to maintaining accurate documentation and efficient office processes.
I am an experienced team leader with skills in personnel management, training, performance monitoring, workplace safety, and compliance. I enjoy supporting teams, improving processes, and ensuring that operational standards are consistently met.
My customer service background includes reception, call centre communication, client relations, complaint handling, stakeholder communication, and front-line administrative support. I communicate professionally with people from diverse cultural and educational backgrounds.
I also have practical IT support knowledge, including desktop assembly, operating system installation, network configuration, hardware and software security, and troubleshooting. I recently completed a Higher Certificate in Early Childhood Care and Education and am seeking an administrative, management, or early childhood role.
Manage daily administrative operations, including admissions, parent communication, staff coordination, office administration, filing, typing, and meeting scheduling.
Maintain learner, staff, and compliance records. Support the principal with reporting, marketing, and general management while ensuring health, safety, and operational standards for children aged 0–4.
Performed reception and admissions duties for new clients and students, while managing business communication, accounts-related administration, and general marketing activities.
Handled filing, typing, data entry, and general office administration. Provided reporting and documentation support to the management team.
Provided front-line reception and customer service by answering visitor inquiries, directing clients, managing incoming calls, sorting mail, and scheduling appointments.
Prepared typed documents, handled faxing and copying, arranged meetings, maintained personnel files, and assisted with HR paperwork and administrative support.
Assembled and configured desktop computers for clients and installed or troubleshot operating systems, printers, and network connections.
Provided basic IT support and implemented hardware and software security practices. Advised customers on suitable computer components and upgrades based on their needs.
Higher Certificate, Early Childhood Care and Education
NQF Level 5 qualification with 120 credits. Focused on child development, curriculum planning, and classroom management for children aged 0–4 years. SAQA Registered ID: 123625.
IT Essentials, Information Technology
Completed modules in desktop assembly, operating system installation, network configuration, hardware and software security, and laptop upgrades.
Call Centre Communication, Call Centre Operations
Completed subjects in call centre operations, PC skills, Microsoft Word, Microsoft Outlook, and Microsoft Excel.
National Senior Certificate
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