Executive Assistant and Operations Coordinator

Supported executives and business owners remotely through calendar management, priority coordination, task tracking, and day-to-day administrative support. Created structure around shifting schedules, communications, and follow-through to help operations stay on track.

Managed client, partner, and stakeholder communications professionally while handling sensitive executive information with confidentiality. Organized digital documentation, tracked expenses and reimbursements, and coordinated personal and business logistics to improve workflow accessibility and efficiency.

Delivered training on corporate executive support systems, including documentation governance, proposal preparation, reporting standards, and structured professional communication.

Guided students in advanced Microsoft Office usage, including PowerPoint reporting, Excel tracking, and Word formatting. Reinforced confidentiality practices and organized administrative workflow standards.

Managed more than 30 customer interactions daily through email, chat, phone calls, and WhatsApp. Responded to enquiries promptly, resolved issues professionally, and completed customer follow-ups and appointment scheduling.

Maintained accurate customer records using CRM and spreadsheet tools, organized databases, and supported data accuracy. Contributed to stronger customer experiences and operational efficiency through administrative coordination and customer management.

Engaged customers to understand their needs and recommend suitable automotive products. Responded to product enquiries, provided accurate information, and built customer relationships to encourage repeat business.

Followed up with prospects and existing customers to support sales opportunities, processed customer orders, and maintained sales records. Collaborated with team members to achieve customer satisfaction and business growth goals.

Completed a Professional Diploma in Occupational Therapy.