I am an HR and People Operations professional with more than eight years of experience in total rewards, benefits administration, leave management, HR operations, and employee lifecycle processes. I support complex employee programs with a service-oriented, detail-focused, and compliance-aware approach.
I have extensive experience supporting multi-country programs across the Americas, including the United States, Canada, and Latin America. My work includes benefits operations, vendor and broker coordination, invoice processing and reconciliation, employee communications, and regional process execution.
I am experienced with Workday and HRIS process improvement, including automating leave and time-off workflows, maintaining data integrity, and implementing country-specific employee programs. I enjoy translating operational and legal requirements into clear processes, training materials, and employee-facing solutions.
In my current Booking.com roles, I lead and support initiatives involving leave of absence, accommodations, benefits operations, ServiceNow forms, HR systems, LATAM invoice processes, and cross-functional issue resolution. I have also delivered training and documentation that helps regional teams work more independently and consistently.
I bring a legal education, LATAM labor-law knowledge, strong analytical skills, and bilingual English and Spanish communication. I am motivated by improving employee experiences, strengthening operational controls, and using data, automation, and collaboration to make HR processes more efficient.
