Customer Service Representative

Provided professional customer support through phone, email, chat, and SMS. Assisted customers with appointments, account concerns, cancellations, and service-related inquiries.

Coordinated cleaning appointments, including scheduling, rescheduling, cancellations, and follow-up for unclaimed or canceled appointments. Maintained accurate customer and case records, researched service issues, and collaborated with internal teams and service providers to resolve concerns efficiently.

Handled high-volume inbound calls for a telecommunications account, delivering professional and customer-focused support. Assisted customers with billing inquiries, payments, account concerns, and service-related questions.

Resolved customer issues while accurately documenting call details and updating customer information through internal systems. Escalated complex concerns to appropriate teams and maintained patience and professionalism in a fast-paced environment.

Provided first-level technical support for users experiencing hardware and software concerns. Documented user issues and supported account management activities.

Assisted with routine system maintenance and collaborated with the IT team to resolve technical concerns and improve response times. Adapted quickly to changing technical requirements, systems, and tools.