Recruitment Operations Specialist

Handled approximately 1,200–1,500 customer interactions per month through chat, email, and phone while maintaining customer data and interaction records in the CRM system. Maintained a minimum CSAT score of 4.7/5.0 and an average response time of 15 minutes or less.

Promoted to Team Leader in January 2026. Managed team work and leave schedules, monitored KPIs, supported service targets and SLAs, guided team members on complex cases, coordinated issue follow-up with relevant teams, and prepared service activity and customer data reports.

Coordinated project schedules, documentation, and administrative requirements across multiple projects. Prepared technical documentation, user guides, meeting reports, and other supporting materials.

Monitored project progress, maintained issue logs and follow-up records, validated data using Microsoft Excel and basic SQL, and coordinated requirements and issues with technical and non-technical teams. Prepared project progress reports to support timely project completion.

Sourced and contacted suppliers, compared quotations, negotiated prices, and prepared purchasing documents, invoices, and administrative records.

Prepared tax invoices and supporting tax documentation from transaction data. Managed digital and physical financial records, checked data accuracy before submission, and supported resolution of data-entry and administrative system issues.

Managed company documents and operational data, checked received goods and supporting documents against orders, and maintained organized digital and physical records.

Prepared administrative, financial, and tax documents and reports, including tax invoices. Checked data accuracy and document completeness before processing.

Collected and recorded agricultural and livestock data from 180 households through interviews conducted according to census requirements.

Entered, checked, and verified respondent data using the census application to ensure completeness and accuracy. Reported work progress regularly to the assigned supervisor.

Managed daily administrative and operational activities, including preparation of quotations, invoices, correspondence, and related administrative documents.

Organized digital and physical records, supported scheduling requirements, and checked data and document completeness before processing.

Supported computer training and basic IT learning activities for participants. Managed class attendance and related administrative records.

Assisted participants with basic computer and software issues, monitored participant progress, and coordinated with instructors to support smooth learning activities.

Final project: Web-Based Expert System for Early COVID-19 Detection Using the Naïve Bayes Method.