I am a motivated, people-focused customer service professional with experience in retail, hospitality, cash handling, and customer support. I am currently building my career in inside sales while balancing cashier and waitress responsibilities in fast-paced environments.
I provide friendly, reliable service and enjoy helping customers with product queries, transactions, menu choices, and general concerns. I communicate clearly, build rapport with customers, and aim to create positive experiences that encourage repeat business.
I have practical experience processing cash and card payments, maintaining accurate tills, and completing end-of-day reconciliation. I am organised, attentive to detail, and able to remain calm during busy trading periods.
My hospitality experience has strengthened my ability to manage multiple priorities, work closely with kitchen and front-of-house teams, and identify opportunities to upsell products and specials. I am comfortable resolving customer concerns professionally and escalating issues when needed.
I also have community administration and outreach experience through volunteer work. I am multilingual, collaborative, dependable, and eager to grow into a customer service or inside sales role where I can contribute strong communication, administration, and relationship-building skills.
I deliver friendly, consistent service to a high volume of restaurant guests, build customer rapport, and support repeat visits. I upsell menu items and specials to help increase table spend.
I manage multiple tables and priorities in a fast-paced environment, process cash and card payments accurately, and balance tills at the end of shifts. I also coordinate with kitchen and front-of-house teams and resolve customer concerns professionally.
I process customer transactions accurately and efficiently at the point of sale while assisting customers with product questions. I provide a friendly in-store experience during high-volume trading hours.
I handle cash and card payments, complete end-of-day till reconciliation, and maintain a clean and organised checkout area. I resolve complaints promptly and escalate issues when necessary.
I supported daily feeding programmes for underprivileged children and contributed to community upliftment initiatives. I worked dependably with team members to help deliver day-to-day services.
I also assisted with event coordination and basic administrative support, strengthening my organisation, communication, and teamwork skills.
I assisted with the daily care and wellbeing of animals within the facility. My responsibilities included supporting feeding routines and monitoring animal comfort and welfare.
I also supported cleaning and kennel maintenance activities, contributing to a safe, clean, and well-maintained environment for animals and staff.
National Senior Certificate, General Secondary Education
Completed a National Senior Certificate with subjects including English Home Language, Afrikaans First Additional Language, Life Sciences, Business Studies, Mathematical Literacy, and History.
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