Customer Support Specialist

Managed high-volume customer conversations, delivering fast, professional, and personalized support. Identified customer needs, answered inquiries, resolved concerns, and recommended relevant products, services, and offers.

Maintained accurate customer information, conversation records, and follow-up activities. Supported customer retention and sales through relationship building, consistent follow-up, upselling, and cross-selling while managing multiple interactions simultaneously.

Managed accurate client and account information, including CRM records, customer notes, account details, and follow-up data. Handled account-related inquiries and requests with clear, professional client communication.

Tracked pending requests, issues, follow-ups, and account activities to support timely resolution. Coordinated with internal teams, prepared account documents and reports, and assisted account managers with administrative, communication, and task coordination duties.

Provided personalized customer support by understanding customer needs, addressing questions and concerns, and recommending appropriate solutions. Managed ongoing conversations and follow-ups while maintaining organized customer information.

Built customer relationships through active listening and rapport building. Identified sales opportunities and supported conversion, upselling, cross-selling, customer satisfaction, retention, and engagement through accurate follow-up.

Provided professional customer support, handled inquiries and service requests, and maintained accurate customer information and service records. Communicated with customers through phone and written service channels while ensuring timely follow-up.

Supported daily operations through documentation, record keeping, information organization, coordination, and routine administrative tasks. Managed multiple customer requests, prioritized urgent matters, and maintained attention to detail.

Bachelor of Science degree in Chemistry.