Senior Dispatch Coordinator

I am a dedicated and adaptable dispatch coordination and customer service professional based in Tagum City, Philippines. I have experience supporting service operations, coordinating technician schedules, and managing customer requests.

I have handled dispatch activities for locksmith and garage door services, including installations, repairs, key duplication, claims, warranty concerns, and replacement requests. I focus on ensuring that service requests are accurately documented and coordinated in a timely manner.

I communicate effectively with customers through phone and email, helping address service-related inquiries and concerns. I am comfortable working independently while collaborating with teams to maintain efficient daily operations.

My strengths include organization, time management, problem-solving, task prioritization, appointment scheduling, and record keeping. I am detail-oriented and committed to delivering reliable, quality support.

I am familiar with Workiz, WePro, Power Dispatch, Google Workspace, and Microsoft Office. I am available for online and remote work and willing to learn additional software and systems.