Karen Alano
Karen Alano

Administrative Support and Accounting Operations Professional

Actively looking · Member since 16 Oct 2026
Location
San Mateo, Rizal, Philippines
Desired salary
Confidential
Work preference
Remote Only / Full Time, Part Time, Contract, Freelance
Experience level
Mid

About

Professional summary

I am a detail-oriented administrative support and accounting operations professional with six years of remote experience supporting real estate commission processing. I specialize in maintaining accurate transaction records, validating payments, preparing commission documentation, and producing financial reports.

I have hands-on experience with Commission Disbursement Authorizations, commission check validation, agent follow-ups, and weekly, monthly, and end-of-month reporting. I focus on accuracy, timeliness, and proactive issue resolution to support reliable financial operations.

My background also includes more than ten years of customer service and travel coordination experience. I have supported clients through inbound calls, live chat, and email while resolving concerns and managing administrative backlogs.

I am experienced in coordinating with suppliers, arranging domestic and international travel, preparing sales reports, and creating marketing materials. These roles strengthened my communication, organization, and stakeholder coordination skills.

I am adaptable, analytical, and skilled at prioritizing multiple responsibilities in remote work environments. I bring a dependable, service-focused approach to administrative support, accounting operations, data entry, and reporting.

Notice period: Immediately

Skills

15 capabilities

Tech stack & tools

Working toolkit

Design

Experience

Career history

MCA Commission Agent for Keller Williams Cyberbacker

Prepared, revised, and closed Commission Disbursement Authorizations (CDAs) in KW Command according to brokerage requirements. Validated commission checks and followed up with agents regarding transaction closings to support accurate and timely disbursement.

Generated weekly, monthly, and end-of-month reports for accounting and management review. Responded to agent email inquiries and maintained accurate transaction records through consistent data entry.

Customer Service Representative Enshored, Inc.

Handled inbound calls and live chat interactions, providing appropriate resolutions to customer concerns. Delivered responsive customer support while maintaining a professional service experience.

Supported the email queue and assisted with clearing data-entry backlogs. Helped maintain organized and up-to-date customer information across support workflows.

Inbound Officer First United Travel Inc.

Managed domestic travel arrangements for the department and coordinated with suppliers to obtain product details, availability, and rates. Supported accurate travel planning and supplier communication.

Created marketing materials for local and international partners. Prepared monthly sales reports and presented marketing strategies to support business activities.

Travel Associate Forex Travel Pty Ltd

Responded to client calls and emails regarding travel-related inquiries. Provided customer-focused assistance throughout the travel planning process.

Arranged local and international airfare, travel packages, and travel insurance for clients. Ensured travel requirements were handled accurately and efficiently.

Education

Learning history

Polytechnic University of the Philippines

Bachelor of Science, Tourism Management

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