I am a results-driven sales and customer operations professional with more than 15 years of experience in international customer service, revenue generation, operational coordination, and client relationship management. I combine a strong customer focus with an entrepreneurial mindset and a consistent record of achieving sales results in fast-paced environments.
I have extensive experience in sales consulting, upselling, insurance and additional-service sales, contract handling, and problem resolution. My sales performance has included national Top 10 monthly rankings at Munich Airport, and I have contributed to revenue growth through proactive initiatives, including the introduction of a new vehicle category.
I am experienced in employee development, onboarding, and sales coaching. I coached team members in Munich and Southern Bavaria to achieve regional and nationwide Top Seller recognition, while supporting teams through reliable communication, practical instruction, and personal accountability.
I currently manage vacation rental properties in Brazil, overseeing pricing, bookings, guest communication, administration, financial coordination, and operational service. My revenue optimization and customer-service approach contributed to Airbnb Superhost and Booking.com Genius Partner recognition.
I also bring intercultural experience from Europe and South America, with strong German and English communication skills. Through digital content creation, livestreaming, international collaborations, and community management, I have developed a practical understanding of digital communication and audience engagement.
I am seeking remote opportunities in sales, customer success, customer operations, or back-office operations, including performance-based and commission-oriented roles. I bring independence, resilience, persuasion skills, structured planning, and a commitment to delivering strong customer and business outcomes.
Manage and optimize short-term vacation rental properties in Brazil, including pricing, bookings, guest communication, administration, customer service, and financial coordination.
Implemented revenue optimization and pricing strategies that supported high occupancy and customer satisfaction. Earned Airbnb Superhost and Booking.com Genius Partner recognition through service quality and operational performance.
Served in a specialized crisis-response mountain infantry unit and participated in large-scale NATO exercises, including international operations in Turkey. Operated heavy military transport vehicles and tracked armored vehicles.
Planned and maintained tactical radio communication and field telephone networks, while training and supervising subordinate soldiers. Demonstrated resilience, technical competence, structured planning, independent execution, and effective teamwork under pressure.
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