I am a Virtual Assistant and business operations professional with more than six years of experience supporting executives, customers, business development teams, and remote operations. I specialize in keeping priorities organized, communication timely, and follow-up actions on track.
I have supported CEOs with calendar management, appointment scheduling, inbox management, meeting preparation, note-taking, online research, report creation, and customer-success activities. I am comfortable preparing clear information that helps leaders make informed decisions.
My background also includes business development, lead generation, client communication, marketing support, CRM maintenance, and account follow-up. I have managed outreach activities and maintained organized prospect and client records across international remote teams.
In operations roles, I have coordinated daily workflows, tracked issues, supported quality controls, and followed established procedures. I helped improve operational accuracy in a high-volume pharmacy delivery environment, reducing errors from approximately 20% to below 3%.
I work effectively in remote environments and use tools such as Google Workspace, Slack, Monday.com, Airtable, Pipedrive, Zoho, Intercom, Zendesk, n8n, and Zapier. I am detail-oriented, dependable, and focused on helping teams maintain continuity and complete priorities efficiently.
Supported the CEO with business development and customer-success activities, organizing priorities, communication, and follow-up across day-to-day work.
Managed calendar activities, appointment scheduling, email communication, online research, reports, and supporting documents. Prepared meetings, captured notes, and organized action items to maintain continuity on discussions.
Coordinated daily delivery operations with a team of 25 operators supporting more than 7,000 pharmacy deliveries per day across New York, New Jersey, and Connecticut.
Tracked operational issues, coordinated follow-up, and supported task completion according to established procedures. Contributed to process improvements and quality controls that reduced operational errors from approximately 20% to below 3%.
Supported business development and marketing activities in a remote international environment.
Maintained organized communication and follow-up to support ongoing commercial activities.
Managed communication and follow-up for five key client accounts.
Supported outreach activities and appointment scheduling while maintaining organized client engagement.
Conducted international outreach activities to support audience development.
Maintained organized prospect details and follow-up records for lead-generation efforts.
Supported customer inquiries and quality checks across e-commerce and retail operations.
Reviewed operational issues and coordinated follow-up with relevant teams. Supported order follow-up, inventory tracking, and catalog and availability checks.
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