I am a bilingual project and operations coordinator with over nine years of experience supporting SaaS retail, transportation, logistics, and customer support operations.
I coordinate schedules, budgets, project deliverables, field teams, and stakeholder communications. I am experienced in maintaining accurate records, tracking progress, and ensuring client expectations are met.
In SaaS retail environments, I have managed web-based in-store projects, conducted survey quality assurance reviews, and used data findings to communicate project status and critical insights to clients.
I also have transportation operations experience coordinating drivers, dispatching loads, monitoring freight, optimizing routes, and supporting DOT compliance and safety documentation.
My customer and technical support background enables me to diagnose issues, explain complex information clearly, manage customer accounts, and build reliable relationships with clients, drivers, field representatives, and management.
I am organized, detail-oriented, and focused on improving operational efficiency, reducing costs, meeting performance targets, and delivering dependable project coordination.
