Real Estate Agent

Advise clients on residential and investment property opportunities across Kenya. Generate and nurture leads through referrals, social media marketing, networking, and customer relationship management.

Conduct property viewings, match buyers and tenants with suitable properties, negotiate sales and lease agreements, and support smooth end-to-end transactions. Create property listings and digital marketing content while building long-term client relationships through after-sales support.

Implemented reverse logistics strategies, policies, and procedures for the efficient management of product returns, repairs, and replacements. Managed return authorizations, inspections, eligibility assessments, documentation, and inventory tracking for returned products and components.

Produced reports on return rates, processing times, and costs to identify operational trends and improvement opportunities. Collaborated with retail, supply chain, and quality assurance teams, drove workflow improvements, and mitigated risks related to recalls, warranty fraud, counterfeit products, and recurring operational issues.

Ensured compliance with established quality control protocols during production processes. Established and implemented quality assurance procedures to support consistent product quality.

Identified defective parts and products and prepared quality assurance reports. Supported corrective actions and quality-focused process improvements.

Managed phone provisioning activities from initial processing through ready-for-sale status. Worked to achieve daily production targets and maintain buffer stock availability.

Applied Kaizen practices by maintaining an organized production floor and reducing time wastage. Prepared daily tracking reports for provisioned phones and assembled TVs and monitored performance against company targets.

Supported community conversations and economic empowerment meetings focused on reducing gender imbalances, addressing harmful social norms, and improving support for girls' education. Assisted value-chain development activities for approximately 2,000 households.

Prepared meeting minutes and reports, supported data entry and beneficiary data processes, verified field reports, and communicated corrections to supervisors. Contributed to project documentation, volunteer engagement, fundraising planning, campaign events, and data-backed feedback for project leadership.

Provided customer support through calls, email, SMS, and social media for solar product issues, service-center inquiries, and general customer questions. Directed customers to appropriate service centers and resolved issues across multiple communication channels.

Conducted debt collection outreach to customers with loan defaults through zero-credit calls. Earned recognition as the best debt collector.

Supported caregivers in promoting the social, psychological, and emotional wellbeing of children at the home. Helped maintain a clean, safe, and supportive environment.

Monitored school performance, supported homework activities, maintained confidential personal files, and followed up on children’s legal documents. Participated in playtime, motivational sessions, and child-focused activities.

Assisted with day-to-day cleaning, maintenance, and general operations of the children’s home. Supported a safe and organized environment for children.

Taught school-going children, assisted with homework, and organized educational and recreational activities. Helped children develop common courtesies and moral education.

Graduated with a Bachelor of Arts in Social Work, Second Class Honours (Upper Division).