Administrative Manager

Promoted from Administrative Assistant to Administration Manager, taking full responsibility for office operations, facilities coordination, staff support, supplier relationships, contracts, procurement, and office administration.

Plans and facilitates monthly management and board meetings, prepares reports and minutes, and organised the company AGM. Manages attendance and sick leave records, supports HR policy compliance, maintains the Business Continuity Plan, and raises purchase orders. Implemented a training matrix, reduced procurement costs through supplier negotiation, improved internal communication, transitioned paper forms to electronic systems, and streamlined administrative processes to improve productivity and record accuracy.

Provided personalised care and daily living assistance to dementia patients, supporting their comfort, wellbeing, independence, and dignity.

Provided administrative support in the office and introduced an internal Slack communication channel to improve coordination between office staff and care workers.

Performed administrative duties across debt collection, reception, and commercial sales support functions to improve operational effectiveness.

Delivered professional client service in person and by telephone, maintained accurate customer records, and supported communication and service delivery processes.

Worked with individuals with special needs in an international volunteer environment, supporting inclusivity, teamwork, and effective interpersonal communication.

Assisted with educational and recreational activities while helping participants engage in daily community life.

Ranked in the top 25% of more than one thousand students in Language, Science, and Mathematics.