I am a customer-focused support and administrative professional with experience in customer service, phone and email communication, data entry, scheduling, recordkeeping, and office operations. I am skilled at managing high volumes of inquiries while maintaining accuracy, professionalism, and a positive customer experience.
In my current Project Development role at Aeromotive Services, I prepare customer quotes, support sales calls and deal closing, coordinate shipping and receiving, and use Microsoft Excel for tracking and daily administrative tasks. I also assist with budgeting, marketing activities, trade shows, and operational problem-solving.
I have healthcare and recovery-intake experience, including managing confidential client communications, creating profiles, collecting documentation, coordinating appointments, and maintaining organized records. I understand the importance of HIPAA awareness, discretion, and accurate documentation when working with patient and client information.
My background also includes receptionist, retail, delivery, and customer-facing consulting roles. I have supported customers in person, by phone, and by email; handled cash and billing-related tasks; scheduled services and deliveries; and maintained welcoming, organized front-desk environments.
I bring strong multitasking, time management, typing, Microsoft Office, document management, and problem-resolution skills. I am authorized to work in the United States and am seeking a remote customer support, administrative support, or data entry opportunity where I can provide reliable and detail-oriented service.
Prepare customer quotes using quoting software and an open quoting platform while supporting sales calls, deal closing, and customer service activities.
Use Microsoft Excel for data entry, tracking, and daily office tasks. Assist with budgeting, marketing, shipping and receiving, trade shows, small assemblies, and operational issue research for a catalog of more than 1,300 electronic sensors.
Managed incoming calls and communicated with clients in person, by phone, and by email. Created client profiles, collected documentation, recorded interactions, and maintained organized client files.
Coordinated appointments and scheduling, completed scanning, copying, faxing, and follow-up calls, and handled front-desk communication with confidentiality and accuracy.
Answered customer calls, discussed product options, and provided customer-focused guidance.
Scheduled deliveries and updated customer medical cards and certifications.
Delivered approximately 200 to 250 packages per day while following safe driving practices and maintaining delivery efficiency.
Inspected vehicles, loaded cargo, and completed end-of-shift vehicle return procedures.
Greeted families and patients, answered and transferred calls, took messages, and scheduled appointments in a healthcare reception environment.
Processed paperwork through scanning, copying, and faxing; worked with medical charts, supported billing tasks, handled cash transactions, and maintained an organized reception area.
Built a foundation in customer service, cashiering, patient service, safety, cash handling, stocking, and team coordination.
Developed strong time management and customer-facing communication skills across transportation, retail, and food service environments.
High School Diploma
High school diploma.
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