I am a customer support and technical support professional with over four years of experience serving customers across SaaS, healthcare, logistics, mobility, travel, and real estate environments. I specialize in delivering empathetic, accurate, and timely support through chat, email, phone, and other digital channels.
I have strong technical troubleshooting skills and a proven ability to independently resolve tier-1 software, hardware, account, billing, and subscription issues. I focus on clear communication, efficient issue resolution, and creating a positive customer experience from initial inquiry through follow-up.
Throughout my career, I have maintained high standards for documentation, data security, regulatory compliance, and operational accuracy. I am comfortable managing high-volume customer accounts, rental agreements, prescription-related workflows, and billing adjustments while maintaining quality and attention to detail.
I am experienced with CRM, communication, and productivity platforms including HubSpot, Zoho, Intercom, Google Workspace, Microsoft 365, Slack, Zoom, and Notion. I also use AI productivity tools to support efficient workflows and well-organized customer communication.
I bring a proactive, metrics-driven mindset and have contributed to strong customer satisfaction, user retention, onboarding completion, lead conversion, and reduced service downtime. I am available for full-time remote work and can work flexibly across US, UK, and Australian time zones.
