I am a reliable, self-motivated Remote Administrative Support Specialist with more than two years of remote administrative experience. I support teams with lead management, calendar coordination, client communication, scheduling, database maintenance, and reporting.
I work confidently with Salesforce, Zendesk, Microsoft 365, Google Workspace, SharePoint, and Notion. I manage lead records, ticket tracking, referral partner coordination, and weekly reporting while maintaining attention to detail and data accuracy.
I am experienced in managing calendars across EST and PST time zones, protecting executive time, organizing inboxes, and coordinating appointments through Google Calendar, Outlook, and Calendly. I prioritize requests by urgency and impact, follow documented processes, and escalate blockers when needed.
In client-facing support, I serve as a professional first point of contact through tickets, chat, phone, and email. I can manage high inquiry volumes while working toward a 24-hour SLA and providing clear, helpful communication.
I have a fully equipped remote workspace with reliable internet, backup power, a laptop, headset, webcam, and a quiet working environment. I am fluent in English, type at 60+ WPM, and am available for international B2B contractor opportunities.
Provide remote administrative support, including lead management, CRM data entry, calendar coordination, appointment scheduling, document organization, and reporting.
Maintain information in Salesforce, Zendesk, spreadsheets, and internal systems. Track tickets and SLAs, follow up on outstanding requests, prioritize blockers, document resolutions, and support managers with inbox and scheduling activities.
Support office and daycare administrative operations through scheduling, correspondence, document preparation, database maintenance, and general administrative coordination.
Organize records and digital documents, assist with inquiries and follow-ups, and provide dependable administrative support to managers and the wider team.
National Senior Certificate, Other
Completed National Senior Certificate (NSC) at Raeleng Secondary School. Developed strong foundation in computer literacy, communication, and administrative skills. Proficient in Microsoft Office Suite, accurate data handling, and attention to detail — applied in subsequent remote administrative roles.
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