I am a Virtual Assistant and Sales & Telemarketing Specialist based in Venezuela, with experience supporting remote clients, managing administrative tasks, and guiding prospects through the sales process.
I provide empathetic, patient, and personalized customer service. I focus on understanding client needs through active listening, clear communication, and consultative guidance.
I am experienced in lead qualification, opportunity follow-up, cold and warm prospecting, objection handling, and sales closing for consumer and natural products.
I use AI tools such as Gemini and Claude, along with Google Workspace, WhatsApp Business, and CRM systems, to streamline writing, information management, internal coordination, and customer communication.
I hold a Technical University degree in Radiology and Diagnostic Imaging, which has strengthened my attention to detail, professionalism, and ability to work responsibly in client-focused environments.
I am interested in remote opportunities in virtual assistance, customer support, telemarketing, sales advising, and commercial closing.
Provided remote administrative support and customer service, ensuring patient, friendly, and empathetic interactions with clients.
Used Gemini, Claude, and Google Workspace to improve writing, organize information, and support operational tasks. Managed calendars, followed up on commercial opportunities, and coordinated internal and external communications.
Qualified and provided personalized support to prospects through WhatsApp Business and CRM systems.
Applied active listening techniques to identify customer priorities and tailor value propositions. Managed direct remote communication and closed sales of mass-consumer and natural products.
Technical University Degree (TSU), Radiology and Diagnostic Imaging
Graduated on November 15, 2016.
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