Isabella Baima
Isabella Baima

Change Management Consultant, Business Development and Key Account Manager

Actively looking · Member since 25 Oct 2026
Location
Turin, Italy
Desired salary
Unspecified
Work preference
Remote Only
Experience level
Senior

About

Professional summary

I am a senior change management and business development professional with extensive international experience in stakeholder engagement, partner enablement, strategic communication, and organizational change adoption.

I build trusted relationships with executive stakeholders, partners, customers, and cross-functional teams. I use structured communication, business reviews, training, webinars, and enablement activities to improve readiness, retention, and adoption.

My background includes partner success, account management, sales growth, automotive project management, and IT service management. I have worked across European, African, American, and international markets with enterprise clients, SMEs, technical teams, and production organizations.

I am experienced in identifying customer needs, developing pipelines, managing complex commercial conversations, and turning opportunities into long-term strategic partnerships. I also support transformation initiatives through stakeholder mapping, change readiness assessment, and alignment across functions.

Earlier in my career, I worked in IT coordination and service desk environments, including large-scale messaging migration and global IT support. This foundation gives me a practical understanding of ITIL-based service management and technology-enabled change.

I am seeking a Change Management Consultant opportunity where I can help organizations achieve stakeholder alignment, strengthen adoption, and deliver successful transformation outcomes.

Skills

34 capabilities

Experience

Career history

Partner Success Manager | Change Enablement Prosci

Managed partner onboarding and long-term engagement across international markets through structured communication, business reviews, and proactive support. Strengthened partner readiness, retention, alignment, and adoption.

Directed strategic partner relationships across Europe and Africa, coordinating internal teams to monitor performance, identify risks, and support execution across initiatives. Delivered training sessions, email campaigns, webinars, and events for partner enablement.

Growth Manager | Change Adoption Prosci

Collaborated with business leaders to assess needs, identify use cases, and shape initiatives supporting adoption, account growth, and customer engagement. Expanded the Italian market through targeted outreach, pipeline development, and consultative conversations.

Managed complex C-level stakeholder conversations to build trust, surface priorities, and advance enterprise and SME opportunities. Improved lead-to-qualified-opportunity conversion and reduced registration time for programs and advisory services.

Key Account Manager MPE Plastic Technical Products

Managed automotive accounts in the United States, Serbia, and Mexico. Coordinated international teams on plastic component projects to align specifications, timelines, and quality requirements.

Won new multinational US accounts through relationship-led business development, competitive tenders, and supplier-panel expansion. Oversaw customer projects from prototyping through serial production, maintaining support quality, delivery performance, and compliance.

Italy Sales Manager fischer Edelstahlrohre GmbH

Acted as the commercial interface between Italian automotive customers and the German production site, managing relationships across language and cultural differences while supporting market entry in Italy.

Balanced urgent customer requirements with production-planning constraints to align service expectations and operational delivery. Ensured deadlines, compliance, documentation, and customer satisfaction in a regulated automotive environment.

Project Manager - Hangers / Rods for Exhaust System ASLAM - LAMEC SRL

Led automotive projects from concept through serial production, with project cycles of up to 12 months. Coordinated engineering, R&D, prototyping, operations, and customer requirements to meet specifications, quality standards, and deadlines.

Developed strategic relationships with technical leads at European automotive customers and supported new business development. Facilitated communication among sales, operations, and procurement while tracking purchase orders, documentation, sourcing, and bottlenecks.

IT Coordinator Sybari Software

Directed IT engineering responsibilities as part of a pre-sales team supporting new business development across Italian, English, and Spanish markets.

Combined technical coordination with commercial support to help develop customer relationships and opportunities across multiple international markets.

IT Coordinator Hewlett-Packard

Worked in Hewlett-Packard's Messaging Center of Expertise team in Germany. Administered and supported the migration of approximately 35,000 users from OpenMail to Microsoft Exchange.

Managed relationships with stakeholders across IT and business units during the migration, supporting communication, coordination, and successful service transition.

IT Analyst Seagram

Worked as an IT Support Analyst on a global service desk supporting Seagram employees with hardware and software issues. Resolved incidents using clear communication, attention to detail, and customer-focused support.

Delivered service in an ITIL-governed environment focused on aligning IT services with business needs and improving overall service quality.

Education

Learning history

S.S.I.T. Scuola Superiore per Interpreti e Traduttori

Languages, English and German, English and German

Universidad Complutense de Madrid

Spanish Language and Literature, Spanish Language and Literature

University of Westminster

English Language and Literature, General, English Language and Literature

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