People Business Partner

Led human resources and operations for a wireless retail organization, creating an operational playbook spanning financial planning, budgeting, HR, recruiting, employee retention, and staff training. Developed the annual budget cycle and long-term strategic growth plan, monitoring results and adjusting operations to maintain budgetary targets.

Designed and implemented a compensation plan that increased employee retention by 82% in its first year. Created onboarding, ongoing training, performance evaluation, recruitment, hiring, and incentive programs for sales representatives and managers. Authored the employee handbook, policies, and procedures, and trained trainers and district managers on staff development.

Managed payroll processing, deductions, benefits, employee files, employee relations, and conflict resolution. Held P&L responsibility for stores and company operations, provided performance analysis to leadership and sales teams, supported promotional planning, and identified opportunities for new-location expansion.

Directed strategic growth initiatives that expanded the company from two locations to 20 locations within five years. Established financial and operational benchmarks and communicated performance information to management teams.

Oversaw all HR functions, including recruiting, interviewing, hiring, onboarding, offboarding, and performance management. Led expansion activities including site selection and lease negotiations, and facilitated the merger of a smaller organization into the company.

Managed financial oversight through budget analysis and P&L management. Developed sales strategies and performance metrics to improve productivity and support operational growth.

Founded and grew a financial and estate planning business from one location to additional locations in other states. Conducted financial and estate planning workshops and interviewed clients to create customized plans aligned with their life goals.

Recruited and trained support staff and legal teams to maintain high-quality client service. Implemented marketing initiatives to increase public awareness of the firm's services and support business expansion.