Events Technical Support Executive

Remote from
UK flag
UK
Salary, yearly, GBP
30,000
Employment type
Full Time,
Job posted
Apply before
5 Sep 2025
Experience level
Director
Views / Applies
12345 / 123

About UCAS

UCAS provides educational support services and operates the application process for British universities and colleges.

Actively Hiring
Verified job posting
This job post has been manually reviewed for authenticity and compliance.

General information

Reference

001961

Publication start date

04/08/2025

Post Description

Events Technical Support Executive

Vacancy location

Location

South West, Gloucestershire, Rosehill

Vacancy details

Job Profile

Communications and Marketing – Events

Title

Events Technical Support Executive

Contract Type

Full Time

About us

About UCAS

 UCAS is at the heart of connecting people to higher education.

UCAS is the world’s leading shared admissions service for higher education. We provide application services for UK universities and colleges as well as delivering a wide range of research, consultancy and advisory services to schools, colleges, careers services, professional bodies and employers.

We’re a successful and fast-growing organisation, which helps hundreds of thousands of people every year. We’re committed to delivering a first-class service to all of our customers — they’re at the heart of everything we do.

Business Unit description

Digital Services

The Digital Services business unit is at the heart of UCAS’ technical innovation, data and infrastructure. It focuses on leveraging data science, technology, and enterprise architecture to enhance UCAS’ digital products and services. The unit is dedicated to developing and improving customer-centric digital solutions, ensuring seamless and secure online experiences for all users. By providing insightful data and analysis, often made available to anyone with free-to-use intuitive dashboard, Digital Services empowers the Higher Education sector and those interested in the sector with valuable information to make informed decisions. By working in collaborative, expert led, multi-disciplinary teams, Digital Services drives UCAS’ mission to connect students with their next opportunities through advanced technological solutions. 

About the role

Contractual Hours

35.00

About the role

You would work on assisting with coordinating the event registration and lead generation technical systems support across the portfolio of events including exhibitions and conferences. You would coordinate the events technical support desk queries and resolutions. You would help support with the implementation of new systems and assisting the events team with any queries during planning, implementation, and live activity. You would also provide technical support onsite at UCAS events across the UK (approximately 6 per year. Which is a fun and rewarding experience as you travel with the wider team and stay in accommodation. 

Key accountabilities:

  • To support the Events technical team with the coordination of the technical operations of the delivery of exhibitions and conferences including event management and registration system.
  • Coordination of events technical support desk queries and resolutions providing excellent customer services.
  • Maintain online web-based event services such as registration software and events applications including event mobile apps.
  • To support the onboarding and training of staff in the use of online event management systems.
  • To produce training guides and maintain a technical handbook including instructions and fact sheets to aid others in using the platforms.
  • To support with the creation of project plans to ensure online technical solutions are delivered to the event schedule.
    To support data and analysis reporting

Skills, qualifications, and experience

• Previous experience in a customer focused position involving technical knowledge of a company’s products and services – subject matter expert.

• Experience of working with different operating and online systems including content management systems which utilise HTML.
• Demonstrable knowledge in analysing and solving technical problems with customers/end users.

• Experience of delivering or supporting events would be beneficial alongside an interest in learning about events technologies and services. 

For a full job description see attached role profile.

Package

Salary – £30,000

30 days annual leave (plus 3 concessionary days over Christmas and your bank holidays!)

Flexibility – UCAS positively supports Hybrid working for its employees, meaning you can work between home and the office in a way that suits you and the business and also has a comprehensive Flexible Working Policy

• A generous pension scheme

• Hundreds of high street discounts and offers with Perkbox

Internal training and development

Subsidised gym and café

Be rewarded for going above and beyond with our ex-gratia bonus scheme and Celebrating U, our quarterly employee recognition scheme

• Dedicated volunteer employee networks promoting wellbeing, awareness and inclusion

Working Arrangements

Is fully remote working an option?

No

Attachments

Attachment

Events Technical Support Role 4th of August 2025.pdf (317 Kb)

Apply now >

This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.

How to apply

Did you apply? Let us know, and we’ll help you track your application.

See a few more

Similar Technical Support remote jobs

Job Search Safety Tips

Here are some tips to help you search and apply for jobs safely:
Watch out for suspicious jobs Don't apply for jobs that offer high pay for little work or offer to hire you without an interview. Read more ›
Check the employer's profile Make sure you're applying for a trustworthy job by visiting the employer's profile and learning more about them. Read more ›
Protect your information Don't share personal details like your bank account or government-issued ID on suspicious websites or messengers. Read more ›
Report jobs that feel unsafe If you see a job that seems misleading, inappropriate or discriminatory, report it for going against our policies and we'll review it.

Share this job

FAQ

What position is UCAS hiring for?

UCAS is hiring a remote Events Technical Support Executive from 🇬🇧 UK

What type of employment does UCAS offer?

This is a Full Time role.

Jobicy+ Subscription

Jobicy

571 professionals pay to access exclusive and experimental features on Jobicy

Free

USD $0/month

For people just getting started

  • • Unlimited applies and searches
  • • Access on web and mobile apps
  • • Weekly job alerts
  • • Access to additional tools like Bookmarks, Applications, and more

Plus

USD $8/month

Everything in Free, and:

  • • Ad-free experience
  • • Daily job alerts
  • • Personal career consultant
  • • AI-powered job advice
  • • Featured & Pinned Resume
  • • Custom Resume URL
Go to account ›