Ferry Health

Ferry Health provides AI-powered healthcare navigation designed to help patients find and schedule care. Its service is offered through partnerships with health systems, providers, insurers and care-navigation platforms. Ferry describes its patient-facing service as a text-based concierge, available to patients at no cost to them.

The platform helps patients identify providers who fit their needs and insurance network, then handles the administrative work involved in contacting offices and arranging appointments. Ferry says its agents validate details such as provider location, specialty fit and availability, and can book appointments on a patient’s behalf. Patients communicate with the service by text and choose from care options presented to them.

Ferry’s work also supports healthcare organizations and care teams. The company says it helps ensure patients complete follow-up visits and referrals, while allowing case managers and care coordinators to offload time-consuming scheduling tasks. Its website also describes support for payers seeking to connect members with suitable providers in their networks. The company’s public materials mention coordination beyond appointments, including imaging and home health for some early-access customers.

Ferry Health was launched in early 2024 by Mehul Mehta, his brother Keyur Mehta and their longtime friend Andrew Buie. The founders’ idea grew from the difficulty of arranging specialty care for a family member after hospitalization. Ferry says that experience prompted them to focus first on the recurring challenge of finding providers and booking appointments, work that can involve outdated directories, repeated calls and long waits.

The company’s stated mission is to make navigating healthcare easy and pain-free. Its approach is to use AI agents to take practical action on patients’ behalf, rather than simply provide information, and to reduce friction between identifying a healthcare need and accessing care. Ferry’s website says its service is designed to help patients follow through on care plans and referrals.

Ferry describes itself as a small, close-knit team focused on creating human-centered healthcare experiences. Its careers page highlights selective hiring, autonomy, growth, collaboration and a sustainable pace of work, while noting that the company is AI-first and works to improve how patients and medical staff navigate healthcare. The company lists locations in San Francisco and New York; its terms identify Ferry Health, Inc. as a San Francisco company.