Headquarters
Boston, MA
Company size
50+
Industry
Internet
Since
2011

About Us

Help Scout is designed with your customers in mind. Provide email and live chat with a personal touch, and deliver help content right where your customers need it, all in one place, all for one low price.

The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Help Scout is trusted by 12,000+ customers in over 140 countries, including Buffer, GrubHub, AngelList, and Timbuk2.

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Your customers are talking — are you listening? Join our upcoming webinar to learn how to use microsurveys to collect customer feedback and turn that into a lever for growth and retention.

📆 April 12th
🕰️ 2:00 pm (ET)
Register👉 https://bit.ly/42CluYc

Being overworked sucks.

But hiring the wrong person can be even worse.

Our customer service interview builder helps you create a quality, consistent set of interview questions for all your customer-facing roles.

Make the right choice. https://www.helpscout.com/interview-builder/

🆕 Moving to Help Scout is now even easier than ever! We've partnered with Import2 to offer an easy way to import conversation and customer data from a number of tools, allowing quick & easy access to your support history after you've made the move.

https://bit.ly/3YPulTm

Most Fridays, wherever Help Scout Co-founder and CEO Nick Francis is in the world, he’s writing. Learn about the role that “Friday Notes” play in providing clarity and community for Nick and the globally distributed team.

https://www.helpscout.com/blog/friday-notes/

Missed us on @ProductHunt last week? We launched Messenger in Help Scout!

You can now manage and reply to your company’s Facebook/Messenger conversations directly from Help Scout while maintaining a seamless experience for customers.

https://bit.ly/3YI7eKy

🎉 WE ARE LIVE on Product Hunt! Introducing Messenger in Help Scout 💬

A new channel integration that makes it easier for teams to bring customer conversations from priority channels into one inbox.

Share your feedback with the community!

https://www.producthunt.com/posts/messenger-in-help-scout-2

✨Introducing Messenger in Help Scout✨

A new channel integration that makes it easier than ever for teams to bring customer conversations from priority channels into one inbox.

Read more about it here 👇🏼
https://www.helpscout.com/post/deliver-a-seamless-support-experience-with-messenger-in-help-scout/?utm_source=social&utm_campaign=social_messenger_launch

✨Introducing Messenger in Help Scout✨

A new channel integration that makes it easier than ever for teams to bring customer conversations from priority channels into one inbox.

Read more about it her👇🏼
https://www.helpscout.com/post/deliver-a-seamless-support-experience-with-messenger-in-help-scout/?utm_source=social&utm_campaign=social_messenger_launch

Don't miss out on revenue opportunities hiding in your support queue.

Add sales, marketing, and account management into Help Scout as light users and tap into new revenue potential.

https://www.helpscout.com/blog/tap-into-revenue-in-the-queue-with-light-users/

We often choose tools based on things like cost, feature-set, ease-of-use. All of which are important.

As new AI tools roll out, protecting and growing customer trust must be high on the list of decision factors.

@mrpatto explores: https://www.helpscout.com/blog/trust-ai-and-customer-service/

Customer support teams aren't just ticket handlers, they're growth drivers!

Join our upcoming webinar with @litmusapp's Director of Customer Support for a lively conversation on the real impact customer support has on business growth.

🔗 Register today https://bit.ly/3ZnS5P1

You already know the importance of providing self–service options, that’s why you built a knowledge base.

But if you don’t make it easy for customers to navigate, your support inbox will be filled with the same questions over and over again

https://www.helpscout.com/blog/want-to-reduce-support-volume-read-this/

We’ve probably all flubbed an interview question in our time, in the heat of the moment when you really want the job. But let’s enjoy a little thread of interviews that have really gone off the rails:

🧵1/7

Looking for ways to grow your support skills and scale your customer-facing teams? Enter: Help Scout's brand new Support Toolkit!
https://www.helpscout.com/resources/

Our new Interview Builder tool includes sample job descriptions for a customer support rep, support engineers, and 3 more roles, each with a quality set of suggested interview questions for you to take, sort, edit, and export.

Check it out!

https://www.helpscout.com/interview-builder/

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FAQ

Where is Help Scout headquarters?

Help Scout headquarters is located at Boston, MA.

When was Help Scout founded?

Help Scout was founded in 2011.

How many employees does Help Scout have?

Help Scout has 50+ employees.

What is Help Scout's core business?

Help Scout is Internet company.

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