Lightspeed Commerce
Powering Upstore Experiences for Retailers and Restaurateurs Worldwide
- Headquarters
- Syracuse, New York, United States
- Date founded
- 2014
- Industry
- Computer Software
- Phone number
- 844-384-6735
About Us
Impel is a leading automotive software company founded in 2014, headquartered in Syracuse, New York. It specializes in AI-powered customer lifecycle management solutions tailored for the automotive retail industry. Originally launched as SpinCar, the company evolved from pioneering interactive 360-degree virtual vehicle walkarounds to delivering a comprehensive suite of digital merchandising products, including test drive videos and feature showcases that allow shoppers to explore vehicles virtually before visiting dealerships.
Over time, Impel has heavily integrated Artificial Intelligence into its offerings, creating an industry-leading AI Operating System that unifies dealer tech stacks, workflows, and processes. This platform helps automotive retailers deliver highly personalized, seamless omnichannel experiences that enhance customer lifetime value and loyalty, driving sales, revenue, retention, and profitability. Impel’s technology powers marketing, merchandising, sales, and service operations with proprietary customer data and generative conversational AI designed specifically for automotive retail.
The company has expanded its capabilities and market reach through strategic acquisitions, including Outsell, Pulsar AI, and CarLabs.ai, enhancing its AI-driven communication and digital marketing platforms. Impel’s platform supports thousands of automotive OEMs, dealers, and marketplaces across more than 50 countries, with integrations spanning over 100 global partners. Its solutions include a conversational AI platform for automated lead management and AI-powered customer engagement tools aimed at increasing showroom appointments and vehicle sales.
With a focus on data-rich, AI-driven consumer insights and advanced digital engagement, Impel is recognized as a leader in automotive customer experience technology, competing with major players like CDK Global and Podium. Its mission is to transform automotive retailing by delivering concierge-level experiences at every touchpoint of the customer journey, supporting dealerships to operate more efficiently and effectively in a digital-first world.
Report this companyCurrent Jobs
The Director / Vice President of Product leads the vision, strategy, and execution for Impel’s Agentic AI Platform. This role owns the product roadmap and business outcomes, ensuring successful development,…
UK
•Full TimeWe’re looking for a strategic, hands-on Product Marketing Manager to help shape how our products are positioned, launched, and adopted in the market. This role sits at the center of…
USA
•Full TimeThe Regional Sales Manager position is an outside sales role primarily focused on direct selling, with some partner sales opportunities. The RSM will manage all aspects of the sales process,…
USA•Full TimeThe Product Owner helps translate business needs into functional software solutions. In this role, you’ll work closely with Product Management and Engineering to define and deliver product features that are…
UK•Full TimeAs a Performance Manager, you will serve as the primary contact for existing customers, focusing on the application of AI technologies within the automotive industry. Your role will involve managing…
USA•Full TimeThe National Performance Manager (NPM) is an account management position responsible for providing ongoing support to a defined group of National Major Accounts. Primary responsibilities of the NPM are to…
USA•Full Time
Employee reviews
Companies like Impel
Some companies operating in Computer Software industry.
Ingemark
TechMagic
We accelerate product development by providing expert software teams that deliver fantastic digital products.
HashiCorp
Deliver infrastructure as code to automate provisioning, securing, and running cloud applications.
Eye-Able
Digital accessibility made easy – enabling an internet for all people.
Unite
Unite connects the economy for sustainable business by bringing buyers and sellers together for mutual benefit through its pioneering B2B platform.
KIS Solutions
Keep It Simple: Using technology as a tool to solve complex business problems by focusing on business needs without over-complicating issues.
Numentica
Enabling companies to succeed with real-time business intelligence and analytics.
FAQ
Where is Impel headquarters?
Impel headquarters is located at Syracuse, New York, United States.
When was Impel founded?
Impel was founded in 2014.
What is Impel's core business?
Impel is a company in the Computer Software industry.
What is Impel's phone number?
You can contact Impel by phone at 844-384-6735.
Claim your company profile
We've built profiles for the fastest growing companies.
Let's verify you work at Impel.
We'll use your work email to confirm you're an employee at Impel.
Let's verify you work at Impel.
We'll use your work email to confirm you're an employee at Impel.
Need help with anything? Get in touch
👎 👍
Work at Impel? Share your experiences.