Mplus Group is a leading European business process and technology outsourcing (BPTO) company headquartered in Zagreb, Croatia. Founded in 2007, the company has grown through over 10 deliberate acquisitions into 19 countries, building operational depth before developing technology. By 2024, Mplus had become one of the most credible customer experience (CX) groups in EMEA, serving over 300 clients across more than 25 industries with support in 32 languages.

The company successfully integrates contact centers, information technology, and employment services to address global challenges in customer support. Mplus operates in key markets including Business Process Outsourcing (BPO), Technology Outsourcing, Customer Experience Management, Contact Center Services, Information Technology Services, Multilingual Support Services, Workforce Management, Digital Transformation, and IT Infrastructure Services.

Mplus’s mission is to supercharge businesses by elevating customer experience management through transparent governance, performance management, and proactive, continuous improvement actions. With a workforce of over 12,500 employees across 49 locations, the group provides customer relationship and human resource management solutions alongside software platforms for customer engagement, CRM, and robotic process automation.