Dedicated and results-driven professional with a proven track record in loan processing, administration, and customer service. Eager to leverage my extensive background and transferable skills, including strong communication, exceptional customer service, organization, attention to detail, and problem-solving.
High School Diploma
Basic accounting courses completed
• Coordinated and optimized end-to-end logistics operations for NDS Logistics, ensuring seamless supply chain processes.
• Utilized comprehensive problem-solving skills to address logistics challenges and maintain a high level of customer satisfaction.
• Leveraged technology tools and platforms to optimize logistics processes and ensure real-time visibility.
• Managed complex loan processes, ensuring adherence to service level agreements and customer satisfaction.
• Coordinated information across operational areas and customers via online systems.
• Researched and resolved customer issues, showcasing problem-solving abilities.
• Dispatched orders and managed calls efficiently, demonstrating prioritization and communication skills.
• Utilized radio, phone, and computer systems for effective coordination.
• Maintained accurate records and assisted with administrative functions.
• Conducted audits to ensure compliance and managed reports for timely loan servicing.
• Liaised between the company and housing programs, exhibiting strong communication skills.
• Managed complex loan processes, ensuring adherence to service level agreements and customer satisfaction.
• Coordinated information across operational areas and customers via online systems.
• Processed loans while adhering to guidelines, showcasing attention to detail and organizational skills.
• Managed loan origination from preapproval to closing, ensuring accuracy and efficiency.
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