Customer Success Manager
- Location
- United States
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Language skills
- English
- Available for Hire
- Yes
About me
At my current role as a Brand Operations Manager at Binky and Lulu, a wholesale and retail accessories brand, I contribute to overseeing communication, marketing, and customer relationship management (CRM) strategies for the brand. Leveraging my Bachelor of Fine Arts degree, I not only contribute to the creative perspective but also a solid foundation for creating and executing engaging campaigns that authentically reflect the brand’s identity and values. Additionally, my technical acumen extends to proficiency in Adobe Suite, B2B SaaS solutions, Microsoft Office, and other relevant tools. These skills further enhance my ability to contribute strategically to various aspects of brand operations. With a demonstrated track record in communication, problem-solving, and CRM, I am adept at collaborating with diverse stakeholders, managing multiple projects, and consistently delivering exceptional results.
Professional area
Education
- 2017 Bachelors of Fine Art @ Montserrat
Experience
- 2017-Current Brand Operations Manager @ Binky and Lulu
Binky and Lulu is a wholesale and retail brand that specializes in accessories and home goods. Promoted from an intern position to Brand Operations Manager, overseeing and optimizing all operational aspects within the organization.
- 2016-2017 Administrative Intern @ Binky and Lulu
Contributed to daily operations, managing order fulfillment processes, implementing efficient inventory management techniques, and ensuring seamless logistics for tradeshows.
- 2014-2015 Front Desk Receptionist @ YMCA
Adeptly handled phone inquiries, providing exceptional customer service, and contributing to the overall smooth operation of the front desk.
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