Human Resources Assistant

· Developed and managed sales enablement projects and activities such as enhancing training materials and enhancing standard operating procedures.
· Identified & created relevant communications and engagement opportunities for the sales and account management teams and evaluated their effectiveness on a regular basis.
· Identified issues in current sales processes and provided solutions to those problems.
· Provided feedback and recommendations for improvement of departmental processes where appropriate.
· Developed and troubleshot workflows within Salesforce to be used with executed changes to the sales processes.
· Collaborated with Marketing, Proposal, Contracting, and Products teams to develop interdepartmental Standard Operating Procedures.
· Developed and facilitated sales training and onboarding processes.

· Performed updates and maintenance on the department’s Salesforce platform.
· Provided Sales and Marketing with accurate reporting on the organization’s key performance indicators on a consistent basis including actionable steps to improve the experience delivered throughout the company.
· Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
· Contributes to development of company objectives and principles to achieve goals in creative and effective ways.
· Assessed the impact of new requirements on all upstream and downstream applications, systems and processes.
· Worked with leadership and users and contractors to gather requirements and develop new solutions on the Salesforce platform to meet business needs.
· Developed, tested and implemented new solutions on the Salesforce platform.
· Consistently built, reviewed and presented project outcomes to executive leadership.

· Lead a team of experienced associates to assist other areas of the company with troubleshooting and help assist with resolution of the best outcome.
· Developed and implemented training material for existing team members and oversaw onboarding for new associates.
· Handled audits for the department, ensuring accuracy in production as well as providing coaching for associates when necessary.
· Handled support tickets related to user permissions, groups, roles, layouts, dashboards, and reports.
· Established and maintained knowledge of all department applications and processes to effectively address company needs and concerns.
· Handled application related inquiries to resolve all company requests, escalating as appropriate for assistance; worked with internal resources to analyze requests and determine root causes of issues.