Operations leader with 10+ years in Startups, Real Estate, Proptech.

Specializing in PropTech and Property Management, this role provides contract consulting services to SaaS and App based companies and products. Additionally, contracts include addressing portfolio operational challenges within single-family rentals, build-to-rent, short-term rentals, and turn/reno/maintenance operations. Engagements range from serving diverse clients, including c-suite, owners, syndicates, private equity, and hedge funds, with unit counts ranging from 100 to 10,000+. Serves as a subject matter expert in Real Estate and Construction, providing feedback to UX and UI teams for the development of industry targeted SaaS and App platform features and updates within the software development life cycle. This role includes serving as a certified scrum master and/or product owner for agile based sprints under development during the consulting period.

• Participates in major industry conferences and trade shows, leveraging these events to cultivate business relationships, contract consulting, and fractional employee opportunities.

• Executes routine “Process Depreciation” check-ins on previous projects, systematically evaluates processes for opportunities to revise outdated OKR objectives, policy and KPI.

• Provided SME subject matter expertise by suggesting process and policy changes, which drove down customer success teams’ cost per touch by 25 to 50% per customer service request.

Directly supervised the East Coast Market Manager Team of 10 to 15 managers, and their supporting regional team members within a POD structured framework. Acted as the primary contact on partnerships for national branded smart home products, fostering strong relationships and ensuring partnership project launch success. Developed training programs for staff onboarding into operations, ensuring seamless integration of new team members. Managed the network orchestration of on-demand repair services and trade professionals, meticulously managing provider inventory levels to meet service demands efficiently. Facilitated daily scrums, standups, and larger regional update meetings, fostering effective communication and alignment across cross functional teams. Reviewed and optimized dynamic pricing structures across multiple geographic regions in high-volume RFP and estimate environments, ensuring competitiveness and profitability.

• Oversaw P&L and expense budgets, implementing cost-saving measures without compromising service quality, resulting in 20% month-over-month growth over extended periods.

• Assumed sales role as needed, supporting the business development team in securing larger industry clients, resulting in monthly sales increases ranging from 500k to 1M gross monthly added revenues.

• Provided SME subject matter expert feedback to the Dev. Team during software development sprints, contributing valuable insights to enhance product functionality and user experience for SaaS and APP based consumer segments.

Provided Analyst support to a publicly traded REIT property management company with 10,000+ Single Family Rental units under management. Worked closely with REIT executive leadership by coordinating a range of data analytics for dashboards and financial modeling of acquisitions and dispositions. Created and managed a team that performed high volume due diligence, led deal negotiations and played a key role in facilitating deal sourcing, origination and bulk portfolio analysis.

• Conducted underwriting for 1,000s of real estate acquisitions targeting 10% minimum CAP rates.

• Gained experience in regional operations management.

• Provided direct assistance to project and property management teams; led the successful completion of several simultaneous property renovation projects to help fill local resource gaps while in start-up mode.

• Improved a 6-month renovation cycle backlog to a 1-month cycle by interviewing and onboarding effective regional contractor networks and creating new repeatable and scalable best practices.