Customer service representative
- Location
- South Africa
- Rate, USD
- $16 / hour
- Work schedule
- Full Time,
- Language skills
- English
- Available for Hire
- Yes
About me
I am Thandi from South Africa and have 4 years experience with Customer support. I have customer service skills which have also made me a great judge of character. I believe working with different personalities will assist me greatly in selecting the perfect candidates for your company.
Professional area
Skills
AdminCanvaChat and Email SupportClient SupportCommunication skillsCompassionateComplianceComputer literateConfidenceCritical ThinkingCRMCustomer and Client SupportCustomer RelationshipCustomer SuccessCustomer SupportDe-escalationEmailEmpathyGoogleInternational communicationMicrosoftSageSalesforceStrong CommunicationTeam PlayerTelephone EtiquetteTrainingTypingZendeskZoom
Education
- 2010 to 2014 Matric/GED @ Allen Glen High School
This is my high school education which I passed with great marks
Experience
- June 2023 to December 2023 Customer service representative @ Metabolic
The reason for me leaving was that the investors had pulled out and we were all let go however I had to Deliver a world class customer experience making sure the customer feels heard and
valued
Meet acceptable levels of attendance,schedule adherence and available time
Ensure the customer service team meets service level targets and target KPIs
Leverage tools and resources to drive first call resolution on each interaction, in all
channels
Create a personalized experience for customers, including Self-service options
Provide Privacy and Protection for Customer Data
Making sure products are successfully being shipped internationally and providing
tracking details
Using Salesforce to create profiles and locate charges for products
Dealing with customers complaints and de escalating the situation and coming up with suitable solutions
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