Versatile Payroll Accountant | Client Support and Onboarding Pro

– Handled processing of start paperwork and weekly payroll within appropriate deadlines
– Created, audited, and submitted end of project payroll registers for studio review
– Cooperated with unions (SAG, DGA, and IATSE) to ensure accurate time keeping and benefit compensation
– Worked directly with production accountant and controller on studio and tax incentive audit
– Created and implemented policies and procedures in order to effectively transition project between studios
– Resolved complex, high priority issues while maintaining existing workload.
– Processed AP and purchase order entry in an accurate and timely manner
– Managed Per Diem distribution for cast and crew, Petty Cash advances and envelopes, and P-card accounts
– Created and input journal entries
– Maintained accurate record keeping on a physical and digital level within both AP and payroll capacities

– Aligned customer goals with tailored support through education, coaching, and 1:1 consultations
– Led Pro onboarding, ensuring smooth transitions and effective handoffs to other teams
– Improved cross-functional processes, specifically hand-offs with Sales
– Delivered a premium “white glove” experience to new Pros, sharing extensive knowledge
– Proactively addressed customer health issues, minimizing churn and prioritizing growth
– Developed and executed strategic account and action plans

– Ensured compliance with state and federal agencies for company policies and billing procedures
– Transformed and migrated membership data accurately
– Analyzed financial and membership data, providing insights for current and future growth
– Authored, implemented, and maintained standardized onboarding processes
– Successfully onboarded new businesses, creating revenue growth opportunities
– Supported development team with troubleshooting and testing
– Managed projects from inception to completion and was responsible for appropriate delegation amongst team

– Efficiently handled high-volume phone, chat, and email inquiries
– Consistently exceeded quarterly goals for resolution and satisfaction
– Implemented staggered scheduling system for improved workload management
– Provided proactive and seamless customer support, ensuring satisfaction
– Enforced compliance with company and client order guidelines

– Built and maintained relationships with book of business (80-150 clients)
– Managed documentation team of three and created client contracts based on state specific billing statutes and policies
– Subject matter expert in software application and financial health reporting
– Trained clients based on knowledge and best practices
– Authored Knowledge base for in-house and external training