Implementation Coordinator
- Location
- United States
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Language skills
- English
- Available for Hire
- Yes
About me
Dynamic professional with a successful track record in client-facing roles across technology and consulting sectors. Skilled in project management, client relationship management, training, and technical support. Currently an Implementation Coordinator at Modern Campus, excelling in understanding client objectives, designing tailored solutions, and ensuring timely project delivery. Proven in providing comprehensive training and ongoing support, driving client success. Past role as Associate Consultant at Force Management involved building strong client relationships, delivering impactful training, and customizing programs for increased productivity and revenue growth. Seeking a challenging role to leverage expertise and passion for client success.
Professional area
Education
- May 2020 Bachelors of Science @ University of Northern Colorado
Experience
- December 2023 to Present Implementation Coordinator @ Modern Campus
● Support consultants throughout Lifelong Learning software client implementations, covering initiation, onboarding, training, testing and go-live planning
● Work closely with clients to gather requirements and understand business objectives
● Delivered customized product training to customer stakeholders and lead train-the-trainer sessions
● Act as a subject matter expert, staying abreast on the new features and enhancements
● Provide hands-on support for project onboarding including data entry- October 2023-December 2023 Business Development Associate @ Aduro Advisors
- May 2022-October 2023 Associate Consultant @ Force Management
● Cultivated relationships with 20-25 clients, facilitating successful adoption of Force Management Methodology
● Conducted impactful MEDDIC and Command of the Message training sessions, offering specialized post-training support to address individual challenges and enforce sales methodologies
● Collaborated with key stakeholders to align strategies, drive productivity, and foster revenue growth
● Analyzed program metrics and adoption reviews, offering data-driven insights to optimize sales processes and increase methodology adoption rates.- March 2021- May 2022 Electronic Channel Support Specialist @ Fidelity Investments
● Diagnosed and resolved complex technical issues for clients via phone, utilizing active listening and precise questioning to swiftly identify problems and guide step-by-step solutions, minimizing downtime and enhancing customer satisfaction.
● Employed empathetic communication techniques to de-escalate frustrated clients, probing deeper into concerns and diagnosing root causes for optimal solutions
● Maintained an impressive average survey rating of 4.7/5, leveraging feedback to continuously improve performance and refine customer support strategies
● Orchestrated training sessions for new associates, sharing best practices through live call walk-throughs to ensure clear guidance, customer understanding and satisfaction.
