Customer Service

Worked as advisor at Concentrix for Nissan ,Ontario, Canada
• Handle inquiries via phone, email, or chat regarding Nissan vehicles, services, warranties, and dealership locations.
• Assist customers with various issues such as vehicle maintenance, technical problems, warranty claims, and product inquiries.
• Address and resolve customer complaints and concerns in a professional and timely manner.
• Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions.
• Collaborate with other customer care team members as well as different departments within Nissan, such as sales, marketing, and service, to address customer needs effectively and efficiently.

Customer Relationship Manager at Dakshin Weddings, Kerala, India
• Helped achieve monthly sales target.
• Collaborated with team members and ensured work is completed as required and on time.
• Understood customer requirements and proposed the best solution and product.
• Addressed customer grievances by consulting with team members.
• Boosted customer satisfaction score 10% by promptly attending to customers visiting office and via email and phone.